Support
Warranty Claims
All Sunflower Energy products carry comprehensive warranties. Here is what is covered and how to make a claim.
Warranty Coverage
| Product | Performance Warranty | Product Warranty | Notes |
|---|---|---|---|
| Solar Panels | 25 years (power output) | 10 years (manufacturing defects) | Minimum 80% output at year 25 |
| Inverters | — | 5–10 years (brand dependent) | Extended warranty available |
| Mounting Structure | — | 10 years | Galvanised steel corrosion warranty |
| Split / Ducted AC | — | 5 years parts + labour | Refrigerant leaks excluded after 18 mo. |
| Battery Storage | — | 10 years / 6,000 cycles | Whichever comes first |
| Smart Thermostat | — | 2 years | Hardware defects only |
How to Make a Claim
1
Contact Us
Call +94 70 7061448 or email warranty@sunflower.energy with your installation details and a description of the issue.
2
Assessment
A technician will visit your property within 3 working days to diagnose the fault and confirm warranty eligibility.
3
Resolution
Eligible claims are resolved at no cost to you — parts and labour are covered for the full warranty period.
Start a warranty claim
Our support team is available Monday – Saturday, 8 am – 6 pm.